2024 · Higher education
Bachelier en Informatique de Gestion
Management information technology
FRANCESCO BIGI · BRUSSELS
IT expertise. A practical, human approach.
I make technology work better for people.
I’m Francesco, an ICT Support Officer in Brussels, Belgium. I support users, manage mobile devices with Workspace ONE / AirWatch, and build PowerShell automations and web tools that make everyday work easier.
Selected work
Selected work
Real needs. Useful solutions.
Projects that bring together my IT experience, product decisions and hands-on development.
01 / Web development & digital heritage
EuropChess
A website for EuropChess’s current community and a digital archive of the club’s history.
Web Developer & Project Owner
Explore the project
02 / Internal operational portal
DSS/M
Links, procedures and email tools in one place, already used by colleagues.
Explore the project
03 / Website & content management
Afriklitt
A website on African literatures for Marie-Thérèse Mondombo, which she updates on her own through a simple editorial panel.
Web Developer & Webmaster
Explore the projectProfile
Technology is my field. People are my focus.
Over 15 years in IT have taught me to start with the people using a system. Today, as an ICT Support Officer at the European Parliament, I combine technical support, mobile device management and process improvement.
I enjoy turning recurring problems into clear procedures, small automations and tools that colleagues can actually use.
Explore my experienceOrganisations in my career
Certifications
- Microsoft Cybersecurity Analyst 2024
- Microsoft Certified: Azure Fundamentals 2023
- ITIL V3 2016
- Senior GNU/Linux System Administrator 2010
How I can help
Support, simplify, build.
IT support
Practical troubleshooting and attentive support for users, hardware and software.
Mobile devices
Device management, Workspace ONE / AirWatch and structured operational workflows.
Automation
PowerShell scripts and internal tools to simplify repetitive everyday tasks.
Websites & tools
From requirements and content structure to implementation, publication and ongoing updates.
Contact
Let’s talk about your next step.
A professional opportunity, an IT challenge or a web project? Tell me what you have in mind.