2022 —
ICT Support Officer
European Parliament · DG ITEC
VIP support, mobile device management and operational process improvement.
Profile
Experience
A career built around solving problems.
Over 15 years in IT have taught me to start with the people using a system. Today, as an ICT Support Officer at the European Parliament, I combine technical support, mobile device management and process improvement.
Professional experience
2021 — 2022
Customer Relations Assistant
European Parliament
Service desk, incident management and first- and second-line IT support.
2019 — 2021
IT & Mobile Support
Sogeti · European Parliament
On-site support for Members of the European Parliament and mobile devices.
2018 — 2019
IT Technical Support
Ingenico ePayments
Technical support for e-commerce and payment integrations.
2018
IT Specialist
Netika
Infrastructure management, security and system monitoring.
2014 — 2018
IT Analyst · SPOC EMEA
Canon Belgium
User support, Active Directory, escalations and service reporting.
2010 — 2013
Computer Technical Support
GPSoftware · Rome
Hardware and software installation and troubleshooting.
2010
Network Administrator
Augen Telematica · Rome
Networking, VoIP systems and Windows server migration.